Privacy Policy

F&F LUX Limited NZBN: 9429051932183 (FFLUX or our or we) is in the business of retailing goods including, but not limited to homewares. We recognize the importance of protecting the privacy and rights of individuals with their Personal Information.

This Policy explains and governs how FFLUX will deal with your Personal Information collected in connection with the Services.

This Policy also applies to Personal Information collected by FFLUX in connection with its website, social media accounts, applications, and other technological means (Online Platforms), as well as in connection with any direct communication between you and FFLUX.

Scope of this Privacy Policy

We understand that when accessing our Services, the privacy and confidentiality of Personal Information (as defined under the Privacy Act) is important to you. That’s why we fully respect your rights to privacy and are committed to protecting the personal and financial details you provide us in line with this Privacy Policy. This Privacy Policy applies to our Services and all individuals who use our Services or whose Personal Information is processed by FFLUX.
We are committed to protecting the privacy of everyone who uses our Online Platforms and/or our Services, for them to understand what Personal Information we collect and store, and why we do so, how we receive and/or obtain that information, the rights an individual has with respect to their Personal Information in our possession, and with complying with the New Zealand privacy obligations set out in the Privacy Act 2020 (Privacy Act). (Privacy Act).

What Personal Information do we collect

Depending on the nature of our relationship with you, we may collect the following types of Personal Information:

Initial identification details: name, residential address and date of birth;
Contact details: telephone, residential, mailing and email addresses;
Demographics: date of birth, gender, age, purchase history, income, occupation, hobbies and interests ;
Confirmation of identity details: including driver’s license number and passport details;
Product and service information: details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
Business partner details: where you are engaged by us as a business partner, the name of the business that you work for, your role within the business, and your contact details;
Work details: where you are engaged by us as a service provider, contractor or agent, information about your performance;
Job applicant details: where you apply for a job with us, information about you that will help us decide whether to offer you the job, including your job application or resume, and references;
Employment details: where you work for us as an employee, information about you that is generated or shared in the course of your employment relationship with us;
Financial information: including methods of payment you use, credit reports we receive, and any information you provide in relation to application for finance or in-store credit;
Feedback: information relating to you that you provide to us directly through our website or service centre, customer surveys or visits by our representatives from time to time;
Health information: information we collect about you that we consider reasonably necessary to protect the health and safety of our premises, staff and customers; and
Analytics: information relating to you that you provide to us indirectly through use of our websites or online presence, including your IP addresses.

It would be unusual for us to need to collect all or even most of the above information from you. The information we will require will depend on the specific service(s) that we provide to you and/or the specific interactions we have with you.

How Information is Collected

Your Personal Information is collected in connection with your use of the Services, when you make an enquiry with FFLUX or generally when you deal with us directly or via our Online Platforms.

When Personal Information is Used & Disclosed

We will not use any Personal Information other than for the purpose for which it was collected, unless we have the individual’s permission.
We will retain Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
we will not sell an individual’s Personal Information to unrelated third parties.
We may disclose your Personal Information:

where we reasonably believe that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of;
as required by any law (including the Privacy Act);
in order to sell our business (in that we may need to transfer Personal Information to a new owner).
to third parties who assist us, provide us with services and perform functions on our behalf, including any subsidiary business of F&F LUX.

If personal information is disclosed to a third party, we are required to take reasonable steps to ensure your personal information is treated in accordance with all applicable privacy principles and laws.

Sensitive Information

Sensitive information is information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, details of health, disability, sexual orientation or criminal record.
It is our policy to only collect your sensitive information where it is reasonably necessary for our functions or activities and either you have consented or we are required or authorised under law to do so.

Opting "In" or "Out"

By clicking “I Agree” or any other button indicating your acceptance of this Privacy Policy, you expressly consent to the collection and use of your Personal Information in accordance with this Privacy Policy.
An individual may opt to not have us collect their Personal Information (for example by unsubscribing to any marketing emails received). This may prevent us from offering them some or all of our services and may terminate their access to some or all of the services they access with or through us.
When opting out via the unsubscribe link within FFLUX promotional emails, you are opting out from email marketing only. When opting out of FFLUX SMS communications via the opt out reply function, you are opting out of SMS marketing only. If you elect to opt out, you will still receive service-based communications relating to your membership and account, as well as other information that we are required to send you by law, such as changes to our terms and conditions and notifications relating to your transactions, rewards, and entitlements. To opt out of mail or all other marketing, please send us a message via our contact us form.
If an individual believes that they have received information from us that they opted out of receiving, they should contact us on the contact details set out.

De-Identified Information

We may use your Personal Information in de-identified form (de-identification being a process by which a collection of data or information is altered to remove or obscure personal identifiers and personal information) to assist us in running our business. We may also provide, including by way of sale, de-identified information in aggregated form, to third parties. This information may include (but is not limited to):

age demographics;
purchasing trends;
trends and statistics in relation to our goods and services;
statistics about purchasing patterns of our goods and services;
statistics surrounding our goods and services.

When your Personal Information is included in de-identified, aggregated data, it is not possible to identify you or anything about you from that data.

Cookies

We may use temporary (session) cookies or permanent cookies when you access our Online Platforms and/or Services. This allows us to recognise your browser and track the web pages you have visited. You can switch off cookies by adjusting the settings on your web browser.

The Safety & Security of Personal Information

We may hold your personal information in either electronic or hard copy form.
If you provide information to us electronically, we retain this information in our computer systems and databases. If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.
We have appropriate measures in place to prevent your Personal Information from being accidentally lost, used or accessed in an unauthorised way and we use industry standard security measures to safeguard and protect your information. You should be aware that there are risks with transmissions and storage of Personal Information via the internet, meaning we cannot guarantee the absolute safety of the information we collect. However, we will always take reasonable steps to maintain the security of your Personal Information.
We may disclose your Personal Information to third parties and service providers located overseas in connection with any purpose, including to overseas cloud computing hosts. We take reasonable steps to ensure that the overseas recipients of your Personal Information comply with their privacy obligations in respect of your Personal Information.
We are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose an individual’s Personal Information to in accordance with this policy or any applicable laws). The collection and use of an individual’s information by such third parties may be subject to separate privacy and security policies.
If an individual suspects any misuse or loss of, or unauthorised access to, their Personal Information, they should let us know immediately.
Where we become aware of any breach to our security systems that breaches or is likely to result in a breach of your rights or freedoms with respect to your Personal Information, we will notify you and any supervisory authority as required by law.
To the extent permitted by law, we are not liable for any loss, damage or claim arising out of another person’s use of the Personal Information where we were authorised to provide that person with the Personal Information.

How To Access and/or Update Information

If you would like us to update or amend your Personal Information, please contact us, we will make the requested amendments.
We may ask you to verify your identity to ensure that Personal Information we hold is not improperly accessed.

Links

Links from our Online Platforms or via our Services to third party services that we do not operate or control are provided for your convenience. We are not responsible for the privacy or security practices of services that are not covered by this Privacy Policy. Third party services should have their own privacy and security policies which we encourage you to read before supplying any personal information to them.

Direct Marketing

We and/or our carefully selected third party business providers may contact you with direct marketing communications and information about the Services or other products and services offered by us via telephone, email, SMS, or regular mail.
If you have indicated a preference for a method of communication, we will endeavor to use that method wherever practical to do so.
You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us on the contact details. You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received.

Complaints and Disputes

If an individual needs to contact us or has a complaint about our handling of their Personal Information, they should address their communication in writing to the details below:

Contact: Privacy Officer
Phone: +64 0272000945
Email: info@fflux.co.nz
Mail: 187 Morrin Road, Saint Johns, Auckland 1072, New Zealand
If we have a dispute regarding an individual’s Personal Information, we both must first attempt to resolve the issue directly between us.
If we become aware of any unauthorised access to an individual’s Personal Information we will inform them and any supervisory authority as required, at the earliest practical opportunity once we have established what was accessed and how it was accessed.

Additions to this Policy

If we decide to change this Privacy Policy, we will post the changes on our website. Please refer back to this Privacy Policy to review any amendments.
For further information regarding the Privacy Act, visit the Office of the New Zealand Privacy Commissioner’s website at privacy.org.nz

Version Date: July 2024