Return & Refunds

Returns or Exchanges

You can return or exchange any item purchased through our online store within 7 days. This excludes sale items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@fflux.co.nz , or by phone 0272000945 to let us know if you wish to return or exchange.

 

Refund

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days.

Please note: If you have paid for your order via bank deposit you are entitled to a full refund of the returned goods minus the freight charge. If you have paid via credit card or PayPal, you are entitled to a refund of the returned goods minus the transaction finance fees and freight charge.

Items returned after 7 days will not be entitled to a replacement, exchange, or refund.

The cost of return shipping will be your responsibility unless the item is incorrect or faulty.

We are unable to offer refunds, exchanges, or credits on sale items, unless the product is deemed faulty.

 

Faulty Items

We vigilantly inspect every individual item that leaves our warehouse, so we are always disappointed on the very rare occasion that you have received a faulty product. If you have identified the fault within 7 days of the date of purchase, then you can return the item under our normal return procedure. If we cannot exchange the item for the same product then we will arrange a refund or offer an alternative.

On receipt of the return, we will assess the fault. We will incur all reasonable shipping costs if the item is deemed faulty and will advise the most appropriate method of returning the goods. We will not cover shipping costs or provide a refund for items that are damaged due to mistreatment or normal wear and tear. If a fault develops outside of the 7-day return period, contact us at info@fflux.co.nz  before you return the item so we can discuss the fault with you and the best way to deal with it.

Refunds will only be made to the original purchaser using the method of payment that was used for the original purchase.

Please take extra care to read our Product Cares page. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.

 

We understand that buying things online can be daunting, especially for the first time, so we offer a 100% satisfaction guarantee. If you don't have a positive experience for any reason, we will work with you as best we can to make sure you end up satisfied!